Last updated: June 12, 2026 · Effective immediately for new accounts
Please read these Terms of Service ("Terms") carefully before using Knockly ("the Service", "we", "us", or "our") operated at https://getknockly.com. By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the Terms, you may not access the Service.
When you create an account with us, you must provide accurate, complete, and current information. You are responsible for safeguarding the password you use to access the Service and for any activities or actions under your password. You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorised use of your account.
Some parts of the Service are billed on a subscription basis. You will be billed in advance on a recurring, periodic basis ("billing cycle"). We offer a free trial period during which you can access the Service without a payment method. At the end of the trial period, continued use of the Service requires a paid subscription. You may cancel your subscription at any time from your billing settings.
Prices for subscriptions may change at any time. We will provide reasonable notice of any pricing change before it takes effect. Your continued use of the Service after the price change takes effect constitutes your agreement to pay the modified price.
Payments are processed through Stripe. By providing your payment information, you authorise us to charge your payment method for all fees associated with your subscription. All fees are exclusive of applicable taxes unless stated otherwise. You agree to pay all applicable taxes.
If a payment is not successfully settled due to insufficient funds, expired payment method, or otherwise, your access to the Service may be suspended until payment is received.
All payments are non-refundable. We do not provide refunds for partial months, upgrades, or downgrades. If you believe you have been charged in error, please contact us within 30 days of the charge at hello@getknockly.com.
You agree not to use Knockly to:
We reserve the right to terminate accounts that violate these usage policies without prior notice.
The Service and its original content, features, and functionality are and will remain the exclusive property of Knockly and its licensors. Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent.
You retain all rights to the data you upload to the Service, including client information, invoice content, and email templates. By using the Service, you grant us a limited licence to store, process, and transmit your data solely to provide the Service to you.
The Service integrates with third-party services including Stripe (payment processing), PayPal (payment links), and Amazon Web Services SES (email delivery). Your use of these integrations is subject to the respective terms and privacy policies of those third parties. We are not responsible for the conduct of any third-party service provider.
Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand our practices regarding the collection and use of your information.
In no event shall Knockly, its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages — including without limitation, loss of profits, data, use, goodwill, or other intangible losses — resulting from:
Our total liability to you for any claim arising out of or relating to these Terms or the Service shall not exceed the amount you paid us in the three months prior to the claim.
The Service is provided on an "AS IS" and "AS AVAILABLE" basis without any warranties of any kind, either express or implied. We do not warrant that the Service will be uninterrupted, error-free, or completely secure. We make no warranty that the Service will meet your specific requirements.
We may terminate or suspend your account immediately, without prior notice or liability, for any reason — including, without limitation, if you breach these Terms. Upon termination, your right to use the Service will cease immediately.
You may terminate your account at any time by cancelling your subscription and deleting your account from your profile settings. We will retain your data for 30 days following termination, after which it will be permanently deleted.
We reserve the right to modify or replace these Terms at any time. We will provide at least 14 days' notice before any new terms take effect by emailing you at the address associated with your account. Your continued use of the Service after the effective date of the revised Terms constitutes your acceptance of the new Terms.
These Terms shall be governed by and construed in accordance with applicable law, without regard to conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts in the applicable jurisdiction.
If you have any questions about these Terms, please contact us at: hello@getknockly.com